New Dynafax Improvements for Priority Support Customers!

Dynafax will now send an email directly to the sender when a fax is not delivered.  Dynafax tries 3 times in case the line is busy.  You can also request an email even when the fax is successful.  These notification emails also include a copy of the original fax.

Note that the sender's email address is now required to be set in My Profile & Preferences.  The company web address is also required to be set in Company Information Maintenance.  Note that only email addresses that include the company domain name, i.e., the part after the @, can send Dynafaxes.  For example if your company web address is www.goodforyou.com, then the senders email must include @goodforyou.com.  An email such as @gmail.com or @yahoo.com cannot be used with Dynafax.  Contact Excellware to create new email addresses as required.

And just like before, you don't need to wait by the fax machine to send your invoices, purchase orders, order acknowledgments, statements of account, etc. -- you don't even need a fax machine. Just select "Dynafax" when prompted for a printer selection. After specifying a recipient, Dynamo does the rest of the work for you. 

Dynamo Credit Card Integration

With Dynamo integrated credit card processing, you do not need dedicated credit card processing devices or phone lines.

You can create a quicker and better customer experience and obtain the best rate by using a card reader when your customer presents a card in person. Dynamo works with the reader so you don't have to manually enter the card number, expiration date, or card holder's name.

Dynamo also protects your customers' data by never storing credit card information.

Please view our Credit Card Processing page to learn more about your options for integration.

Internet Security now available at no additional charge to Excellware Priority Support Customers

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Excellware has partnered with OpenDNS to provide Enterprise Network Security for your office and mobile devices. This comprehensive umbrella service provides:
  1. blocking connections to malicious websites to prevent infections
  2. blocking phishing websites from stealing your users’ login credentials
  3. blocking access to time-wasting websites based on category, i.e, gaming, chat, gambling, illegal activities, etc.
  4. creating and maintaining multiple web site access policies for each of your departments or locations
  5. receiving daily email reports including attempts to access blocked sites
  6. protection for mobile devices including laptop computers and smart phones
If you are interested in implementing enhanced network security at your office, please contact Mike Jarvi.

Windows XP Support Has Ended

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Microsoft support for Windows XP ended on April 8, 2014, which means that technical assistance, security patches, bug fixes, and Microsoft Security Essentials downloads will no longer be provided for Windows XP by Microsoft.

Microsoft states, "If you continue to use Windows XP after support ends, your computer will still work but it might become more vulnerable to security risks and viruses. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter greater numbers of apps and devices that do not work with Windows XP."

For that reason, if you are still on Windows XP, you will want to consider upgrading your PC to a Windows 7 or 8 computer. If you click here, you will find our quoted prices on some recommended desktop PCs you can order from us. If you click here, you will find our quoted prices on some recommended laptops you can also order from us.

CryptoLocker Virus Warning

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A new computer virus called CryptoLocker has recently been identified which could cause significant harm to companies and computer users. This virus attempts to encrypt common files (spreadsheets, documents, images, others) on infected computers and shared folders which the computers can access. Once encrypted, the files can neither be accessed nor recovered without paying a ransom. We don't suggest paying this ransom. 

Similar malware has been seen in the past but usually contained only idle threats. This one appears to do exactly as it claims, as it renders files inaccessible. But don't panic – you can take steps to avoid infection and safeguard important files.

General steps to protect your data and reduce exposure to malicious software:

  • Keep all Windows software up to date and and subscribe to automatic updates when possible.
  • Install an anti-virus product from a trusted source and schedule it to run automatically.
  • Make regular backups of important information. Back up to removable media such as tape or an external hard drive.  Better yet, ask us about Google Docs for Business, and never store an important document or email on your PC again.
  • Avoid opening attachments or clicking links in emails unless you know the sender and were expecting it.
    • Ask the person if you are unsure of its validity!
  • Use caution when downloading any files from the Internet
  • Run anti-malware and anti-virus programs regularly.

However, if you do become infected:

  1. Immediately unplug your ethernet cable AND disable your wifi Internet access.
  2. Turn off your computer. You may want to press and hold the power button to turn it off some cases.
  3. Contact someone who can help identify and remove the problem.
  4. Do not pay the ransom.

Click here for more detailed information about what this virus does. Click here for other general tips about avoiding or detecting malware.

Dynamo 11 ••• "Rock Solid" Performance!

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Dynamo is our flagship Enterprise Resource Planning (ERP) software that helps people better manage their businesses. It addresses all aspects of your organization, from prospecting to Customer Relationship Management (CRM), from purchasing to paperless warehouse operations, from sales order processing to sales analysis, and from accounts payable to financial statements.  It's applicable for businesses with 3 to 3,000 employees with 1 to 1,000 locations, and it might be just right for you.

So if you've outgrown that software-in-a-box and don't want to spend six figures implementing one of those high-end products, take a look at Dynamo.

  • Quick Google-like item searching — just enter what you know and Dynamo will find it
  • Instant new customer creation with automated name & address lookup by telephone number
  • Automatic address verification including Zip+4 lookup
  • Integrated credit card processing, fully compliant with Payment Card Industry (PCI) rules
  • Colorful sales charts showing sales, margin, and more over last 13 months and last 13 years
  • Print, Fax, Email, or PDF Order Acknowledgements, Notifications of Shipment, Invoices, & more
  • Hand-held scanners for all warehousing operations from put-away to physical inventory
  • Printable item box labels or item price stickers
  • Printable deposit slips for quicker and more accurate banking
  • Extensive drill-down capabilities in Inquiry and Order Processing
  • Shows most recent transactions first, yet quickly access all older transactions
  • Display, not paper centric; quit wasting all that paper and time
  • Month-End updates that only take seconds to run