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New Partnership With RingCentral!
6/08/15 

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Excellware is excited to offer its customers the ability to migrate their existing phone servers to the cloud with RingCentral. This means there is no longer a need to have a physical server on-premise for computer-based phone systems. You can now simply connect your existing IP phones, computers, and even smart phones to the internet and begin managing all of your company's communication needs online with minimal setup time.

Other features:

  • Integration with employer- OR employee- provided cell phones, tablets, laptops and desktops
  • Business phone, text messaging, and faxing capabilities across devices
  • Phone and video conferencing across devices
  • Greater cost-control as you pay a flat rate for service.
  • Monitor usage statistics with custom reports
  • Change user settings on-the-fly at the administrator level and allow individual users to change their own settings as needed
  • Inbound 800 numbers available so customers can contact you toll-free
  • Transfer your existing phone numbers to RingCentral with ease
  • Scalable based on the size of your business

View the demo page to get an inside look of how your RingCentral system can be managed.  Also watch the overview and ease-of-management videos and discover some of the other exciting features RingCentral has to offer!  Contact us when you are ready to learn how we can implement RingCentral at your organization.



 

New Dynafax Improvements for Priority Support Customers!

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Dynafax will now send an email directly to the sender when a fax is not delivered.  Dynafax tries 3 times in case the line is busy.  You can also request an email even when the fax is successful.  These notification emails also include a copy of the original fax.

Note that the sender's email address is now required to be set in My Profile & Preferences.  The company web address is also required to be set in Company Information Maintenance.  Note that only email addresses that include the company domain name, i.e., the part after the @, can send Dynafaxes.  For example if your company web address is www.goodforyou.com, then the senders email must include @goodforyou.com.  An email such as @gmail.com or @yahoo.com cannot be used with Dynafax.  Contact Excellware to create new email addresses as required.

And just like before, you don't need to wait by the fax machine to send your invoices, purchase orders, order acknowledgments, statements of account, etc. -- you don't even need a fax machine. Just select "Dynafax" when prompted for a printer selection. After specifying a recipient, Dynamo does the rest of the work for you. 


 

Dynamo Credit Card Integration

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With Dynamo integrated credit card processing, you do not need dedicated credit card processing devices or phone lines.

You can create a quicker and better customer experience and obtain the best rate by using a card reader when your customer presents a card in person. Dynamo works with the reader so you don't have to manually enter the card number, expiration date, or card holder's name.

Dynamo also protects your customers' data by never storing credit card information.

Please view our Credit Card Processing page to learn more about your options for integration.


 

Internet Security Now Available at No Additional Charge to Excellware Priority Support Customers

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Excellware has partnered with OpenDNS to provide Enterprise Network Security for your office and mobile devices. This comprehensive umbrella service provides:

  1. blocking connections to malicious websites to prevent infections
  2. blocking phishing websites from stealing your users’ login credentials
  3. blocking access to time-wasting websites based on category, i.e, gaming, chat, gambling, illegal activities, etc.
  4. creating and maintaining multiple web site access policies for each of your departments or locations
  5. receiving daily email reports including attempts to access blocked sites
  6. protection for mobile devices including laptop computers and smart phones
If you are interested in implementing enhanced network security at your office, please contact Mike Jarvi.


 

Windows XP Support Has Ended

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Microsoft support for Windows XP ended on April 8, 2014, which means that technical assistance, security patches, bug fixes, and Microsoft Security Essentials downloads will no longer be provided for Windows XP by Microsoft.

Microsoft states, "If you continue to use Windows XP after support ends, your computer will still work but it might become more vulnerable to security risks and viruses. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter greater numbers of apps and devices that do not work with Windows XP."

For that reason, if you are still on Windows XP, you will want to consider upgrading your PC to a Windows 7 or 8 computer. If you click here, you will find our quoted prices on some recommended desktop PCs you can order from us. If you click here, you will find our quoted prices on some recommended laptops you can also order from us.


 

Dynamo 11 ••• "Rock Solid" Performance!

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Dynamo is our flagship Enterprise Resource Planning (ERP) software that helps people better manage their businesses. It addresses all aspects of your organization, from prospecting to Customer Relationship Management (CRM), from purchasing to paperless warehouse operations, from sales order processing to sales analysis, and from accounts payable to financial statements.  It's applicable for businesses with 3 to 3,000 employees with 1 to 1,000 locations, and it might be just right for you.

So if you've outgrown that software-in-a-box and don't want to spend six figures implementing one of those high-end products, take a look at Dynamo.

  • Quick Google-like item searching — just enter what you know and Dynamo will find it
  • Instant new customer creation with automated name & address lookup by telephone number
  • Automatic address verification including Zip+4 lookup
  • Integrated credit card processing, fully compliant with Payment Card Industry (PCI) rules
  • Colorful sales charts showing sales, margin, and more over last 13 months and last 13 years
  • Print, Fax, Email, or PDF Order Acknowledgements, Notifications of Shipment, Invoices, & more
  • Hand-held scanners for all warehousing operations from put-away to physical inventory
  • Printable item box labels or item price stickers
  • Printable deposit slips for quicker and more accurate banking
  • Extensive drill-down capabilities in Inquiry and Order Processing
  • Shows most recent transactions first, yet quickly access all older transactions
  • Display, not paper centric; quit wasting all that paper and time
  • Month-End updates that only take seconds to run